Frequently asked questions

Choose a hand-painted oil reproduction, a canvas print or a digital file. Available options are shown on each product page.

Choose your artwork, reproduction type, finish and size. Check the delivery country and displayed price before adding your selection to the cart.

Yes, subject to feasibility and applicable rights. Send us a reference, the artist’s name, dimensions and delivery country through our Contact page.

You can submit a photograph for a custom project. Send an accessible link or an email attachment so we can review the image quality and your request.

The first size options appear on the product page. Select “More sizes” to see the other available dimensions.

For an oil painting, contact us with your preferred width or height. We check the artwork’s proportions and production and shipping possibilities.

Rolled canvas is supplied unmounted. Stretched canvas is mounted on wooden stretcher bars. A floating frame adds a frame around the canvas. Choose from the finishes available for your artwork.

Check the product summary: artwork dimensions and, where shown, overall framed dimensions are listed separately. Allow for the full framed size on your wall.

Yes, when you choose “Oil painting”. It is painted by hand on canvas. “Canvas print” is a printed reproduction, while “Digital file” is a digital product.

Allow an average of 14 days to produce an oil painting. Timing may vary with the artwork, dimensions and requested adjustments.

Yes. Photographs of your oil painting are sent to you for approval before dispatch.

For oil paintings, up to four rounds of reasonable adjustments may be requested before dispatch, under our retouching policy. Identify the areas and changes clearly.

Hand-painted work has small variations in brushwork, detail and colour. Lighting and screens also affect photographs. Approval images let you review your own canvas.

After dispatch, allow approximately 5 days for international FedEx delivery. This is an estimate and depends on the destination and local formalities.

Production and delivery times depend on the chosen finish and destination country. Refer to the product page information for your selection.

Tracking information is provided after dispatch. If you have a question, contact us with your order number.

No. This option is a digital file, without a physical canvas or frame. Check the product page for specifications and delivery details.

Non-personalised physical items may be returned: notify us within 14 days of receipt, then send the item back within 14 days of your notification. See the return policy for conditions and exceptions.

For a change of mind, return shipping is paid by the customer. Returns go to our Bangkok, Thailand address listed in the return policy.

Contact us as soon as possible, ideally within 14 days of delivery, with photographs of the product and packaging. Wait for instructions before returning it. We arrange a correction or replacement at no cost, or a refund if that is not possible, without limiting your statutory rights.

Include the artwork or an image link, preferred dimensions and delivery country in the contact form.

Available payment methods are displayed during payment in the secure Shopify checkout.

Yes. Provide the required details when ordering, or contact us with your order reference.