Delivery of your reproduction
Each canvas is hand painted, checked, photographed and then carefully protected before shipping. The total time frame includes creation, validation, drying and transportation.
painting by hand
Approximately two weeks depending on work, format and complexity.
Validation before sending
You receive photos and can request reasonable edits.
Transport tracked
Usually two to five business days after shipping.
01 · ESTIMATED DEADLINES
Three steps to distinguish
The total time does not correspond only to transport. The canvas must first be made, checked, validated and sufficiently dry before it can be shipped.
Creation of the painting
About 2 weeksThe deadline depends on the number of characters, the level of detail, the format and any adaptations requested.
Control and validation
Before shippingPhotos of the finished canvas are sent. Reasonable alterations may be requested before your final agreement.
Drying and transport
About 5 days + 2 to 5 daysThe dry canvas is packaged and then entrusted to the carrier. The transit time varies depending on the destination.
A very complex work, a large format, a request for retouching, a busy period, a customs formality or a carrier event can extend the total deadline.
BEFORE SHIPPING
The canvas is controlled and photographed
Some achievements from the workshop to illustrate the level of finish examined before preparing the package.
02 · VALIDATION
You see the canvas before it is shipped
La reproduction not sent as soon as it leaves the easel. It first goes through a control and validation phase.
- 01Photographs of the canvasGeneral view and useful details depending on the project.
- 02Validation or correctionsUp to four sets of reasonable edits before sending.
- 03Final agreementPackage preparation begins after your validation.
- 04Sufficient dryingThe canvas must be able to be rolled and protected without unnecessary risk.
03 · PACKAGING
How the reproduction is it shipped?
Rolled shipping limits the risk of chassis or frame breakage during international transport and reduces package bulk.
Rolled canvas, without frame
La reproduction is generally shipped rolled in rigid, protective packaging. The frames visible on certain scenarios are decorative and are not included unless specifically agreed in writing.
Protected surface
The canvas is separated from materials likely to mark the painting.
Controlled rolling
The diameter and protections are adapted to the canvas and its drying state.
Rigid packaging
The package is prepared to limit shocks and crushing.
Local assembly
A framer can then stretch the canvas onto a frame and add the frame of your choice.
The dimension ordered corresponds to the planned painted surface. Ask the framer for advice on the margins required for assembly.
04 · FOLLOW-UP
Package tracking
Once the web is supported, the tracking number is communicated by email. The primary carrier is usually FedEx, or an equivalent carrier depending on the destination.
Ask for help with follow-up →- Package preparedPackaging & Label
- SupportedActive tracking number
- In transitInternational delivery
- DeliveredDelivery to recipient
Tracking may take a few hours to display the first movement.
05 · INTERNATIONAL
Transport, customs and taxes
Import rules differ by country. No fixed amount of taxes or fees can be guaranteed in advance.
Many countries served
Shipping feasibility is checked according to destination, package format and local restrictions.
Variable transit
Transport generally takes two to five working days after dispatch, excluding exceptional blocking or customs.
Local taxes possible
Duties, import taxes or handling fees may be charged to the recipient by the authorities or the carrier.
Why does the amount vary?
It depends in particular on the country, the declared value, the classification of the product, trade agreements and local rules in force at the time of importation.
Who pays any fees?
Unless otherwise stated in writing, duties and taxes requested on arrival remain the responsibility of the recipient.
06 · RECEPTION
Check the package before throwing away the packaging
In the event of a visible impact, perforation or crush, immediately document the condition of the package and the canvas.
- 01Photograph the closed packageShow labels and any damaged areas.
- 02Open carefullyAvoid long blades near the canvas.
- 03Photograph the canvasGeneral view and details of any possible damage.
- 04Keep packagingIt can be requested for analysis of carrier file.
- 05Contact Workshop promptlyIndicate the order number and attach the photos.
07 · FREQUENTLY ASKED QUESTIONS
Delivery and reception
Essential answers on deadlines, packaging, monitoring and international formalities.
How long does it take to receive my painting?
It usually takes about two weeks to create, about five days to dry, and then two to five business days to transport after shipping. These times may vary depending on the work, alterations and destination.
Is the canvas sent framed?
No, it is usually sent rolled and frameless. This method reduces risks during transport. Frame mounting and framing can be done locally.
When will I receive the tracking number?
It is communicated by e-mail after the package has been picked up by the carrier. It may take a few hours before the first event appears.
Can I see the canvas before sending?
Yes. Photos of the reproduction completed are sent before shipping for validation.
Can I request touch-ups before delivery?
Yes. Up to four sets of reasonable touch-ups may be requested prior to shipping.
Do you ship internationally?
Yes, in many countries. The destination, format and possible restrictions are checked before confirmation for particular projects.
Can customs fees be requested?
Yes. Depending on the country, duties, import taxes or processing fees may be charged to the recipient. Their amount is set locally and cannot be guaranteed by the workshop.
What to do if the package arrives damaged?
Immediately photograph the closed package, labels, inner packaging and canvas. Keep all protections then contact the workshop with your order number.
NEED PRECISE INFORMATION?
Indicate your country and the desired format
The workshop will be able to check transport constraints before your order or help you with ongoing follow-up.