Returns and refunds policy
Last updated: July 11, 2026
This page distinguishes non-personalized products from canvases made or modified according to customer specifications. The mandatory rights applicable in your country remain reserved.
Non-personalized products
You can request the return of a non-personalized product within thirty days of receipt. The product must be complete, undamaged and returned according to the instructions provided by our team.
Return costs are generally the responsibility of the customer when it comes to a change of mind. They are covered or refunded when a return results from an error on our part, proven non-compliance or covered damage.
Personalized or made to order canvases
A work created, adapted or modified according to your instructions may be excluded from return or cancellation once production has started or after your final validation. Before shipping, a photo of the completed canvas is sent to you and up to four sets of reasonable edits may be requested.
A substantial change in subject, composition or format after work has begun may require a new quote.
Damaged, incorrect or non-compliant product
Contact us as soon as the problem is noticed. Keep the packaging and send:
- your order number;
- a photograph of the exterior package;
- a photograph of the inner packaging;
- clear photographs of the canvas;
- a description of the damage, error or non-compliance.
Do not return the product until you have received our instructions. Depending on the situation, we will offer a suitable touch-up, replacement, shipping solution or refund.
Return procedure
- Write to contact@alphareproduction.com or use it contact page.
- Indicate the order number and reason for the request.
- Wait for our instructions and return address before shipping the package.
- Use a tracked shipping method and keep proof of deposit.
Refund
After receipt and verification of the return, the accepted refund is made using the initial payment method, unless otherwise agreed or technically impossible. The time it takes to appear on the account then depends on the bank or payment provider.
Expedited shipping costs, customs duties and costs incurred from a third party are only refunded when a mandatory rule or error on our part requires it.
Cancellation before production
Contact us immediately if you wish to cancel. When no work has started, we will consider cancellation as soon as possible. If the custom creation has already started, restrictions or fees corresponding to the work accomplished may apply, subject to applicable law.
Contact
E-mail: contact@alphareproduction.com
WhatsApp/phone: +66 64 207 4467
Response generally within 24 to 48 business hours.