Pre-shipment validation
Each reproduction is hand-painted and photographed before shipping. You can request up to 4 rounds of retouching before dispatch to validate the final rendering of your canvas.
Before shipping
When the painting is finished, we send you a photo of the canvas. You can then validate the rendition or request adjustments. Up to 4 sets of touch-ups are included before shipping.
We send you a clear photo of your reproduction.
You can request adjustments to colors, certain details, or the overall rendering.
Once the canvas is validated, it is prepared then shipped.
Adjustments must be requested before shipping. Once the canvas is validated, it enters preparation for shipment.
After validation
Once the photo is validated, the canvas goes into the drying, protection, and shipping phase. Modification requests are no longer possible, as the painting is finalized and prepared for delivery.
Photo validation confirms the final rendering. The canvas is then dried, protected, and prepared for shipping.
Your agreement confirms that the canvas rendering is accepted.
The finalized painting dries, then the canvas is protected for transport.
The canvas is shipped with tracking once preparation is complete.
Return policy
Our reproductions are handmade and prepared specially for each order. For this reason, returns are generally not accepted once the canvas has been validated and shipped, except in case of an error on our part or damage during shipping.
This policy must be consistent with your general terms and conditions of sale and the applicable rules in the countries where you sell.
Each canvas is handmade and prepared for a specific order.
Once the canvas is validated and then shipped, a return is generally no longer possible.
We review situations related to an error on our part or damage during shipping.
Upon receipt
If your package arrives damaged, contact us quickly with photos of the package, the packaging, and the canvas. We will review the situation to find an appropriate solution.
If possible, contact us within 48 hours of receipt so we can examine the problem with the necessary information.
To process your request faster, include the following items in your message.
Photo of the outer package
Photo of the packaging
Photo of the canvas
Order number
Contact within 48 hours of receipt if possible
Handcrafted work
Each canvas is hand-painted. Slight variations in color, texture, or detail may exist compared to the reference image. These differences are part of the craftsmanship and are not considered defects if the canvas was approved before shipping.
The photo sent before shipping allows you to check the final result. Once the canvas is approved, these handcrafted variations are not considered defects.
Colors may vary slightly depending on the screen, lighting, and the painting work.
Brushstrokes and texture are part of the natural look of a hand-painted artwork.
A hand-painted reproduction may have slight differences in detail compared to the reference image.
Frequently Asked Questions
Essential answers about revisions, photo validation, cancellations, returns, and issues upon receipt.
Yes, up to 4 rounds of revisions are possible before shipping.
When the painting is finished, before final drying and shipping.
Once the canvas is validated, it is prepared for shipping. Cancellation is generally no longer possible.
Custom or hand-painted canvases for a specific order are generally not returnable after validation and shipping, unless there is a specific issue.
Contact us with photos of the package, packaging, and the canvas so we can review the situation.
Yes, slight variations may exist depending on the screen, lighting, and handmade work.
